↩️ Return & Refund Policy

📋 Overview

At eHealthFinder, we are committed to providing accurate medicine information and a transparent shopping experience. This Return & Refund Policy explains the conditions under which you may return a purchased product and receive a refund.

✅ Eligibility for Return

You are eligible to return a product within 7 days of delivery if:

• The product delivered is incorrect (different brand, strength, or dosage form than ordered).
• The product is damaged or defective upon arrival — visibly broken packaging, contamination, or missing items.
• The product is expired or has a manufacture date discrepancy.
• The product was not delivered but marked as delivered.

❌ Non-Returnable Items

The following items cannot be returned under any circumstances:

• Medicines that have been opened, used, or partially consumed.
• Temperature-sensitive products (vaccines, insulin) once removed from cold storage.
• Products purchased at a discounted/clearance sale, unless defective.
• Products returned after the 7-day window without prior approval.
• Prescription medicines where the prescription has already been dispensed.

💰 Refund Policy

Once your return is approved and received, your refund will be processed as follows:

• Full Refund: If the item is defective, expired, or incorrect — 100% refund including delivery charge.
• Partial Refund: If packaging is damaged but product is intact and correct — refund subject to inspection.
• Store Credit: Available as an alternative to cash refund at your choice.

Refunds will be credited to your original payment method: bKash, Nagad, card, or bank transfer.

🔄 How to Request a Return

🚚 Return Shipping

• If the return is due to our error (wrong or defective product), we will bear the return shipping cost.
• If the return is for any other reason, the customer is responsible for return shipping charges.
• Please use a trackable courier service and retain your shipping receipt.

📍 Return Address

eHealthFinder
Bangladesh Healthcare Portal
Email: contact@ehealthfinder.com
Please do not ship any return without prior email authorization.

⚖️ Dispute Resolution

If you are not satisfied with our return/refund decision, you may escalate the issue to:

• The Directorate of National Consumer Rights Protection (DNCRP), Bangladesh
• Or contact us directly at contact@ehealthfinder.com for further review.

This policy is governed by the laws of the People's Republic of Bangladesh.